Thank you for choosing Infants n Juniors for your little ones’ clothing needs. We are committed to providing you with a delightful shopping experience and prompt delivery of your orders. This Shipping Policy outlines the details of our shipping process and policies to ensure transparency and customer satisfaction.
We currently offer shipping services within Karachi, Pakistan.
Shipping Methods and Charges:
We provide two shipping options for our customers:
1. Standard Shipping: We offer free standard shipping on all orders above PKR 1,000 within Karachi. For orders below PKR 1,000, a flat shipping fee of PKR 100 will be applicable. The estimated delivery time for standard shipping is 2-5 business days, depending on the location and availability of the items.
2. Express Shipping: For customers who require their orders urgently, we offer an express shipping option. The express shipping charges will be calculated based on the weight and dimensions of the package, as well as the delivery location. The estimated delivery time for express shipping is 1-2 business days within Karachi.
Order Processing Time:
Once you have successfully placed an order, we strive to process and dispatch it as soon as possible. Order processing usually takes 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Tracking Your Order:
We understand the importance of tracking your order. Once your order is shipped, we will provide you with a tracking number and a link to track your shipment. You can use this information to monitor the progress of your delivery.
Delivery Attempts and Receiving Orders:
Our shipping partners will attempt to deliver your order to the provided shipping address. If the delivery is unsuccessful due to unavailability or any other reason, they may make additional attempts on subsequent days. In case of repeated failed delivery attempts, please contact our customer support to make alternative arrangements.
Change of Shipping Address:
If you need to change the shipping address after placing an order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that changes can only be made before the order is dispatched.
Please be aware that certain remote areas within Pakistan might have limited or no delivery services available. In such cases, our customer support team will inform you and provide appropriate assistance.
If you wish to cancel your order, please contact our customer support immediately. Order cancellations are subject to review, and we will do our best to accommodate your request if the order has not been dispatched.
Damaged or Defective Items:
We take utmost care in packaging and handling your orders. However, if you receive a damaged or defective item, please notify our customer support within 48 hours of receiving the package. We will arrange for a replacement or refund, as per our Return and Refund Policy.
Please note that the shipping policy outlined here applies specifically to Infants n Juniors Kids Garments Store in Karachi, Pakistan. For any further queries or assistance regarding shipping, please feel free to contact our customer support.
We appreciate your trust in Infants n Juniors and look forward to serving you and your little ones with the best shopping experience.
Last updated: June 2023.